Shipping policy
Order Processing Orders are processed within 1–3 business days after payment is confirmed. Weekends and public holidays are not counted. During peak sales periods, processing may take a little longer, and we will notify you by email if there is any change.
Shipping Methods & Delivery Times All orders are shipped from our warehouse in the United Kingdom.
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Express shipping: £9.50 for orders up to £50.00. Estimated delivery: 2–17 business days.
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Standard shipping: free for orders of £50.00 and above. Estimated delivery: 3–25 business days.
Delivery times are estimates only and are not guaranteed. Customs clearance, remote-area routing, weather conditions and carrier delays may all extend the actual delivery time.
Tracking Once your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number. It may take up to 48 hours for tracking information to appear on the carrier's system.
Shipping Address Please double-check your shipping address before placing an order. We cannot redirect packages once they are dispatched, and we are not responsible for parcels lost or returned due to incorrect, incomplete or outdated address details.
Customs & Duties International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost.
Damaged or Missing Parcels If your order arrives damaged, please contact us with clear photos of the packaging and items within 48 hours of delivery. If tracking shows the parcel as delivered but you have not received it, contact us within 21 days of dispatch so we can investigate.
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